About ClubsComplete

All ClubsComplete members of staff have enhanced DBS disclosures and have been trained in safeguarding, child protection and behaviour management. There will always be at least one first-aider on each site at all times. All staff are experienced in working with children and young people, are qualified in their specific subject areas, and normally teach in curriculum time or provide extra-curricular activities during term time. All staff will have undertaken our ClubsComplete staff training course so are completely aware of all of our policies and procedures. We continuously assess our staff and have a strong commitment to improving our performance.

Our services cater for school-aged children.

Holiday clubs are 3-14 years and school sessions are 3 - 11years (Primary School)

Our camps abroad are 2 - 14 years.

This is specific to each individual school.

Most schools assign ClubsComplete staff a meeting point and younger children are bought to the staff member by a TA or the Class Teacher. Most KS2 children are given the responsibility of getting themselves to club.

ClubsComplete staff will collect the children from their classrooms if the school specifies this.

Payment can be made online by credit/debit card or on the telephone by credit/debit card. We also accept childcare vouchers for OFSTED registered sites. Standing orders may also be set up with prior authorisation from head office. All payments for services must be received with 24 hours of booking.

We are only able to accept and administer prescribed medication. If your child is likely to require prescribed medication of any sort throughout the day, please notify our head office on 01530 412750 and also inform the club leader on arrival, who will complete the necessary paperwork. All medication should be handed to the club leader and must be in its original packaging with the prescription label.

If you do need to cancel any pre-booked sessions please contact us on 01530 412750 at the earliest opportunity so we can make relevant amendments to registers. ClubsComplete has a strict no refunds, credit or transfer policy once services have been booked and payment has been processed due to staffing ratios when working with children. Should your circumstances change you must inform us you wish to cancel your booking to adhere to our Safeguarding policy and procedures.

Although we can take holiday club bookings on the morning of the required club (subject to availability) we would ask that you provide as much notice as possible to ensure we have up to date club registers for our staff and the correct staff ratios in place.

All of our courses for children run from 9.00am-3.30pm for 5 – 14 year olds and – 9.00am–12.30pm for 3 – 4 year olds.

We offer yearly memberships that are released every January that provide you with amazing discounts that are split throughout the year! You can save up to 20% on all of our clubs using this special discounted membership.

Please notify us of any intolerance/allergies your child may have when booking your child in on your account. This iwll notify all staff of any issues that may affect your child whilst attending our clubs.

Yes, lunch time at our holiday clubs is 12.00pm and the children and staff eat their lunch together.

This is due to Ofsted regulations. They stipulate that 3 and 4 year olds can only attend an Activity Provider Club for a maximum of 3½ hours.

Bookings can be made online via our website www.clubscomplete.co.uk

Yes if our setting is OFSTED registered. We cannot accept Childcare Vouchers at other settings as we are an Activity Provider and not a Childcare Service Provider.

We are only OFSTED registered for certain settings due to the services we run at those school sites. We are not OFSTED registered for our other sites as we are exempt from the compulsory register, we are classed as an Activity Provider as opposed to a Childcare Service Provider. We provide a different activity every hour and all activities are adult-led rather than offering free play for several hours of the day. We encourage children to excel in the specific activities that are offered on the course that they are participating in. An OFSTED inspector has been out to one of our venues and was extremely happy with our services. However, unfortunately you cannot claim Working Tax Credits back from using our services.

Please do not send your children dressed in their ‘best’ clothes. We want everyone to have a great time at our clubs and to feel free to get involved in all of our activities which can sometimes be quite messy – lots of paint, glue, glitter etc.

If your child is attending an after-school club, don't worry - they don't need to bring anything!
For holiday clubs, all children must bring a snack and packed lunch and plenty to drink. Suitable clothing is essential - in hot weather, a hat and sun cream. In cold weather, a woolly hat, scarf, gloves and a coat. If your child is 5 or under, we advise a change of clothing.
Gymnastics sessions all require a leotard and leggings or a t-shirt and shorts.
Pre-school classes - a full changing bag is advised.